fb003 Privacy Policy

This Privacy Policy ("Policy") is issued by fb003 ("the Company", "we", "us", "our") and applies to all personal data collected from individuals ("Players", "Users", "you") who register for or use the fb003 online casino and sports betting platform accessible at fb003.org (the "Platform").

fb003 is committed to protecting the privacy and personal data of every individual who uses our Platform. We recognize that Filipino players trust us not only with their gaming activity but with the personal information they provide during registration and ongoing use of our services. That trust is something we take seriously, and this Policy explains exactly how we honor it.

This Policy has been drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

fb003 collects personal data that is necessary for the provision of our services, compliance with legal and regulatory obligations, fraud prevention, and the responsible delivery of online gaming activities to Filipino players. The categories of personal data we may collect are described in the table below.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by regulatory authorities for anti-money laundering (AML) or responsible gaming compliance purposes, in which case collection is limited to the minimum necessary.

fb003 collects personal data through the following means:

• Registration: When you complete the fb003 account registration form, you provide your name, date of birth, email address, mobile number, and residential address.
• KYC Verification: When you submit identification documents for age and identity verification, either during registration or as part of an account review process.
• Financial Transactions: When you make a deposit via GCash, Maya, BPI, BDO, Metrobank, or another approved payment channel, or when you submit a withdrawal request.
• Customer Support: When you contact fb003 via live chat, email, or any other support channel, your communications and the information contained within them are recorded.
• Responsible Gaming: When you configure responsible gaming settings such as deposit limits, session timers, or submit a self-exclusion request.

• Cookies and Tracking Technologies: When you visit and navigate the fb003 Platform, we automatically collect certain technical data including your IP address, device identifiers, browser information, and session data through cookies and similar technologies (see Section 7 for full details).
• Gaming System Logs: Our platform systems automatically record game activity data including bets placed, games played, and session durations as part of normal operational record-keeping.

• Payment Processors: We receive transaction confirmation data from payment service providers including GCash and Maya to verify deposits and process withdrawals.
• Identity Verification Services: We may use third-party identity verification providers to assist in the KYC process, who may return verification results based on the information you have submitted.
• Regulatory Authorities: PAGCOR and other competent authorities may share information with fb003 as part of their regulatory oversight functions.

fb003 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity and age, maintain your account records, and provide you with access to the fb003 Platform and all its features.
• Service Delivery: To provide you with access to casino games, sports betting markets, bingo rooms, and all other services offered through the fb003 Platform.
• Payment Processing: To process your deposits and withdrawals through your chosen payment channel (GCash, Maya, BPI, BDO, etc.) and to maintain records of all financial transactions associated with your account.
• Regulatory Compliance: To meet our obligations under PAGCOR licensing requirements, the Philippine Data Privacy Act, Anti-Money Laundering (AML) regulations, and other applicable laws including mandatory player age verification.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, multiple account creation, bonus abuse, and any other activity that constitutes a breach of our Terms and Conditions or applicable law.
• Responsible Gaming: To monitor play patterns that may indicate problem gambling behavior and to administer responsible gaming tools including deposit limits, session timers, and self-exclusion requests.
• Customer Support: To respond to your queries, process complaints, and resolve disputes through our 24/7 support team operating on Philippine Standard Time.
• Communications: To send you transactional communications related to your account (deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, marketing communications about promotions and offers.
• Platform Improvement: To analyze usage patterns, identify technical issues, and develop improvements to the fb003 Platform experience.

Under the Philippine Data Privacy Act of 2012, fb003 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between fb003 and you as a registered player — including account management, game delivery, and payment processing.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations including PAGCOR licensing requirements, AML regulations, and age verification requirements under Philippine law.
• Legitimate Interests: Processing is necessary for fb003's legitimate interests in operating a safe, secure, and fair gaming platform — including fraud prevention, platform security, and responsible gaming monitoring — provided such interests are not overridden by your privacy rights.
• Consent: For optional data processing activities — such as the receipt of marketing communications — we rely on your freely given, specific, informed consent. You may withdraw consent for marketing communications at any time by contacting support.

fb003 does not sell, rent, or commercially transfer your personal data to third parties. We share personal data only in the following limited and specific circumstances:

fb003 engages carefully vetted third-party service providers who assist in delivering the Platform's services. These include payment processors (such as GCash and Maya), identity verification providers, game software suppliers, cloud infrastructure providers, and customer support software vendors. All such providers are contractually bound to process your data only on fb003's instructions and in accordance with applicable data protection law.

fb003 is required to disclose certain player data to PAGCOR and other competent Philippine regulatory authorities as part of our licensing obligations. We also disclose data to law enforcement agencies and courts where legally compelled to do so by valid legal process.

In compliance with the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR's AML directives, fb003 is required to report certain transactions and player information to the Anti-Money Laundering Council (AMLC) where the legal thresholds and triggers for mandatory reporting are met.

In the event of a merger, acquisition, restructuring, or sale of all or part of fb003's business assets, player data may be disclosed to prospective or actual acquirers as part of the transaction process, subject to appropriate confidentiality obligations and data protection safeguards.

fb003 uses cookies and similar tracking technologies on the Platform to enhance user experience, ensure platform security, and gather analytical data that helps us improve our services.

• Essential Cookies: Strictly necessary for the Platform to function. These enable core functions such as maintaining your login session, remembering your account preferences, and ensuring secure authenticated access. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytical Cookies: Used to collect anonymized data about how players navigate and use the fb003 Platform, including which pages are visited most frequently and how long sessions last. This data helps fb003 identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, multiple account creation, and unauthorized access attempts. These cookies support the integrity and security of the Platform.
• Preference Cookies: Store your Platform preferences such as language settings and display options to provide a consistent experience across sessions.

Most web browsers allow you to control cookie settings through their privacy settings menus. You may choose to block or delete non-essential cookies; however, please note that doing so may affect the functionality and performance of certain features on the fb003 Platform. Essential and security cookies are required for the Platform to operate correctly and cannot be disabled.

fb003 implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and fb003's servers is encrypted using industry-standard 256-bit TLS encryption, indicated by the HTTPS protocol and padlock icon in your browser.
• Encrypted Data Storage: Personal data and financial records are stored in encrypted databases on secured servers with strict access controls.
• Access Controls: Access to personal data within fb003's organization is restricted on a strict need-to-know basis. Personnel with data access are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: Registered players may enable two-factor authentication (2FA) on their accounts as an additional layer of protection. fb003 strongly encourages all players to activate 2FA.
• Security Monitoring: fb003's systems are continuously monitored for security anomalies, unauthorized access attempts, and potential data breaches.

fb003 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the full duration of the account's active status and for a minimum period of five (5) years following account closure, in compliance with PAGCOR's record-keeping requirements and AMLA obligations.
• Financial Transaction Records: Records of all deposits, withdrawals, and gaming transactions are retained for a minimum of five (5) years from the date of the transaction, as required by PAGCOR and AML regulations applicable in the Philippines.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following account closure or the date of the last regulated transaction.
• Customer Support Records: Records of support interactions are retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of marketing consent and withdrawal of consent are retained for as long as they are relevant to any potential regulatory inquiry or complaint.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification, unless longer retention is required by applicable law.

Under the Philippine Data Privacy Act of 2012, registered fb003 players have the following rights with respect to their personal data:

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Subject Request." fb003 will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) calendar days, as required by the Philippine Data Privacy Act.

The fb003 Platform is an online gambling service and is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR's regulations governing online gambling in the Philippines. fb003 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory component of the fb003 registration and KYC process. Any account found to have been created by an individual under the age of 21 will be immediately and permanently suspended, and all associated data will be handled in accordance with our legal obligations and this Privacy Policy.

If you believe a minor has created an account on the fb003 Platform using false information, please notify our support team at [email protected] immediately so that we may take appropriate action.

The fb003 Platform may, from time to time, contain references to or links from game providers and payment processors whose own websites and privacy policies may differ from this Policy. fb003 is not responsible for the privacy practices, data security standards, or content of any third-party website or service provider platform.

We encourage all players to review the privacy policies of any third-party services they interact with in connection with their fb003 account — in particular the privacy policies of GCash (by Mynt / Globe Fintech Innovations) and Maya (by Voyager Innovations), which govern how those payment platforms handle your financial data on their respective systems.

fb003 reserves the right to update and amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations, or our data processing practices. The "Last Updated" date at the top of this page will be updated to reflect any material revisions.

Where changes are material, fb003 will notify registered players via their registered email address or through an in-platform notification prior to the revised Policy taking effect. Your continued use of the fb003 Platform following such notification constitutes your acknowledgment of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how fb003 handles your personal data. The current version of the Policy is always accessible at fb003.org/privacy-policy.

If you have any questions, concerns, or complaints relating to this Privacy Policy or to fb003's processing of your personal data, please contact our Data Protection Officer using the details below:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with fb003's response to your privacy concern. Information about the NPC and its complaint process is available through official Philippine government channels.

For other gaming-related concerns including responsible gaming, self-exclusion, and account management, please also visit our Responsible Gaming page and our full Terms & Conditions.

This Privacy Policy was last updated in January 2026 and supersedes all prior versions. In the event of any inconsistency between this Policy and any other fb003 communication regarding data privacy, this Policy shall prevail.